Privacy Policy

1. Introduction

AppReviewSuite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered app review management platform ("Service").

2. Information We Collect

2.1 Personal Information

Name and email address when you create an account
Payment information when you subscribe to a paid plan
Company name and job title (optional)
Profile information you choose to provide
Communication preferences

2.2 App Store Data

App reviews from connected Google Play and App Store accounts
App metadata and analytics (ratings, download counts, etc.)
OAuth tokens for accessing store APIs (encrypted at rest)
Review responses you create or approve

2.3 Usage Data

Log data (IP address, browser type, pages visited, timestamps)
Feature usage and interaction patterns
AI-generated content and analysis results
Performance metrics and error logs

3. How We Use Your Information

To provide and maintain our Service
To process transactions and manage subscriptions
To send you service-related communications
To personalize your experience and provide AI recommendations
To analyze and improve our Service
To detect and prevent fraud or abuse
To comply with legal obligations
To respond to your inquiries and provide support

4. AI and Data Processing

We use AI (powered by OpenAI) to analyze reviews and generate reply suggestions. Important notes:

Review content is sent to OpenAI for processing to generate AI features
We do not use your data to train our AI models
OpenAI's data handling is governed by their privacy policy and our Data Processing Agreement
You can opt out of AI features while still using manual review management

5. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third parties who assist in operating our Service (hosting, analytics, customer support)
AI Providers: OpenAI for content analysis and reply generation
Payment Processors: Razorpay for subscription billing
App Stores: Google and Apple for review management via their APIs
Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including:

AES-256 encryption for sensitive data at rest
TLS 1.3 encryption for data in transit
Secure OAuth token storage with additional encryption
Regular security audits and penetration testing
Access controls and audit logging
SOC 2 Type II compliance (in progress)

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for legal compliance and fraud prevention for up to 90 days. Aggregated, anonymized data may be retained indefinitely for analytics purposes.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Export: Request your data in a portable format
Opt-out: Opt out of marketing communications
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@appreviewsuite.com

9. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by GDPR.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@appreviewsuite.com